WE
USE THE US POST OFFICE'S PRIORITY MAIL SERVICE UNLESS OTHERWISE
REQUESTED. THE BASIC RATES ARE AS FOLLOWS:
New Rates as of Postal
Increase 05/12/08
Up to 1 pound
$8.50*
Up to 2 pounds $9.95*
Up to 3 pounds $11.95*
Up to 4 pounds $14.50*
Up to 5 pounds $16.50*
*
Includes Insurance
DUE
TO THE COMPLEX NATURE OF SHIPPING CALCULATIONS, WE REVIEW EACH
SHIPPING CHARGE TO DETERMINE IT'S ACCURACY. SHOULD THERE BE
A MISCALCULATION WE WILL CORRECT IT PRIOR TO SHIPPING.
OUR
ORDER FORM WILL AUTOMATICALLY CALCULATE THE SHIPPING COST.
IF YOU REQUIRE EXPRESS SHIPPING OR INTERNATIONAL SHIPMENT PLEASE
INDICATE SO BY CHECKING THE APPROPRIATE BUTTON.
INTERNATIONAL
SHIPPING CHARGES WILL BE CALCULATED BASED ON ACTUAL WEIGHT BEING
SHIPPED USING THE USPS GLOBAL EXPRESS OR PRIORITY SERVICE. DUE
TO THE EXTREMELY HIGH RISK OF THEFT ASSOCIATED WITH INTERNATIONAL
SHIPMENTS VegasSmokes.com ASSUMES NO LIABILITY FOR LOST OR STOLEN
PACKAGES. WE SHALL PROVIDE PROOF OF SHIPPING ON ALL INTERNATIONAL
SHIPMENTS UPON REQUEST. INTERNATIONAL BUYERS PURCHASE AT YOUR
OWN RISK.
MOST
IN STOCK ITEMS ARE SHIPPED WITHIN 72 HOURS EXCLUDING WEEKENDS
AND HOLIDAYS. OUT OF STOCK ITEMS WILL BE BACKORDERED AND SHIPPED
UPON ARRIVAL. REQUESTS TO CHECK STOCK ON AN ITEM/ITEMS MAY BE
MADE BY EMAIL PRIOR
TO ORDERING.
RETURN
POLICY
IF
YOU ARE NOT SATISFIED FOR ANY REASON WITH OUR PRODUCTS OR HAVE
SIMPLY CHANGED YOUR MIND YOU MAY RETURN YOUR UNUSED OR UNOPENED
MERCHANDISE FOR A CREDIT - LESS SHIPPING EXPENSES AND 15% RESTOCKING
FEE.*
*
EXCEPTIONS
ESTATE
PIPES ARE GUARANTEED TO BE EXACTLY AS DESCRIBED AND DEPICTED
ON OUR WEB SITE AND
ARE SOLD "AS IS".
IF YOU ARE DISSATISFIED WITH AN ESTATE PIPE PURCHASE, FEEL FREE
TO CONTACT US CONCERNING THE PIPE. ALL RETURNS ON ESTATE
PIPES MUST BE APPROVED AND WILL BE HANDLED ON A PER PIPE BASIS.
NO PROMISES BUT WE ARE FAIR.
HOW
TO RETURN MERCHANDISE
-
WE
ONLY ACCEPT RMA REQUESTS VIA EMAIL.
NO RMA REQUESTS WILL BE ACCEPTED VIA TELEPHONE.
- ALL
REQUESTS FOR RETURNS MUST BE MADE WITHIN 48 HOURS FROM THE
TIME YOU RECEIVE DELIVERY.
-
YOU
WILL THEN RECEIVE AN RMA # AND RETURN SHIPPING INSTRUCTIONS.
- YOUR
RETURN MUST HAVE TRACKING AND INSURANCE. WE WILL NOT BE RESPONSIBLE
FOR RETURNS LOST IN SHIPPING.
- ALL
RETURNS MUST BE RECEIVED WITHIN 10 DAYS FROM THE DATE OF YOUR
REQUEST.
-
AFTER
WE RECEIVE THE RETURNED MERCHANDISE WITH RMA # AFFIXED TO
THE OUTSIDE OF THE PACKAGE A MERCHANDISE CREDIT WILL BE
ISSUED.
- PACKAGES
THAT ARE REFUSED FOR ANY REASON WILL HAVE ALL SHIPPING FEES
AND A 15% RESTOCKING FEES DEDUCTED FROM ANY CREDIT DUE. A
CREDIT WILL ONLY BE ISSUED ONCE THE PACKAGE ARRIVES BACK AT
OUR LOCATION. WE WILL NOT BE RESPONSIBLE FOR REFUSED DELIVERIES
LOST IN SHIPPING.
- MERCHANDISE
RETURNED WITHOUT AN RMA # WILL BE REFUSED AND NO CREDIT WILL
BE ISSUED.
PRIVACY
POLICY
WE
MAINTAIN A STRICT PRIVACY POLICY. VegasSmokes.com OPERATES
ON A SECURE 128Bit ENCRYPTED SERVER. ALL ORDERS ARE PLACED
AND MAINTAINED ON IN A SECURED DATABASE.
ANY
INFORMATION THAT YOU HAVE PROVIDED TO US, STAYS WITH US.
WE DO NOT SELL, GIVE AWAY OR DISCUSS ANY OF OUR CUSTOMER'S
PERSONAL INFORMATION INCLUDING EMAIL ADDRESSES.
VegasSmokes.com
ENDEAVORS TO BECOME YOUR PERSONAL ONE STOP SHOP FOR PIPES, TOBACCOS
AND ACCESSORIES. YOUR SHOPPING SECURITY IS OF THE HIGHEST
PRIORITY.
IF
YOU FEEL UNCOMFORTABLE WITH SHOPPING ONLINE, FEEL FREE TO CALL
US WITH YOUR ORDER OR TO DISCUSS OUR PRIVACY POLICIES.
